Technical Support
Need help with Toyvia? Browse our frequently asked questions or send us a message. We're here to help you get the most out of your collectible figure companion.
Frequently Asked Questions
How do I browse the figure catalog?
Open the app and navigate to the Browse or Catalog section. You can scroll through all available figures or use the search and filter options to find specific characters or series.
How do I save items to my favorites?
When viewing a figure, tap the heart or favorite icon to add it to your personal collection. You can access all your saved items in the Favorites section of the app.
How do I compare different figures?
Select multiple figures from your collection or the catalog, then use the Compare feature to view them side by side with detailed specifications and images.
Where can I find care tips for my figures?
Visit the Care Tips section in the app menu for comprehensive guides on cleaning, displaying, and maintaining your collectible figures in optimal condition.
The app is not loading properly. What should I do?
Try closing and reopening the app. If the issue persists, ensure you have the latest version installed from the app store. You may also try restarting your device.
Send Us a Message
About Our Support
Our support team is dedicated to helping you enjoy the best experience with Toyvia. We typically respond to all inquiries within 24-48 hours. For urgent matters, please include "URGENT" in your message subject.